Troubleshooting =============== I can not access Tuleap front page ---------------------------------- Check all services are running with the following commands: .. code-block:: bash systemctl status nginx systemctl status tuleap-php-fpm systemctl status rh-mysql80-mysqld Check the correct ports are exposed for each service with: .. code-block:: bash ss -lntp Check your firewall is disabled or correctly configured: .. code-block:: bash systemctl status firewalld firewall-cmd --list-all Ports 80 and 443 should be opened. .. _Troubleshooting_Blank_Page: I have a blank page when accessing a web page --------------------------------------------- Check NGINX and PHP logs: :ref:`platform_logs` .. _Troubleshooting_Cannot_Connect: I can not log in or I'm redirected indefinitely on the login page ----------------------------------------------------------------- Check that you access your Tuleap instance with the same URL than the one present in the following files: .. code-block:: bash /etc/tuleap/conf/local.inc /etc/nginx/conf.d/tuleap.conf If URLs differ, choose one and configure it everywhere. Tuleap can only be accessed by one address. Backend workers are not processing the system events ---------------------------------------------------- You can track worker activity in ``/var/log/tuleap/worker_log`` log file (you might need to change the ``$sys_logger_level`` value to make if more verbose). I checked everything and it's still not working ----------------------------------------------- Create an account on `tuleap.net `_ and join us on our `community chat `_