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      request #22629 How to remove an unanswered Request here?
    Infos
    #22629
    Anton KULIK (d00AK)
    2021-08-12 15:03
    2021-08-12 14:09
    24197
    Details
    How to remove an unanswered Request here?

    Hi. How to close an unanswered request in this tracker? My bug report Artifact ID #22622 got no follow ups from the Tuleap Team. Since the request #22622 two days ago, there were 8 more requests from other people which got follow ups from the Tuleap Team. Hence, I no longer expect any reply from Tuleap on my Artifact ID #22622. Please advise on how to remove it to clean up the Requests artifact log.

    Other
    Empty
    Empty
    • [ ] enhancement
    • [ ] internal improvement
    Empty
    Stage
    Empty
    Closed
    2021-08-12
    Attachments
    Empty
    References
    Referenced by request #22629

    Follow-ups

    User avatar
    Anton KULIK (d00AK)2021-08-12 15:03

    Hello Thomas, thanks for answering that. I just checked and can not confirm the ability to modify status. It appears that only Tuleap tracker admins can change the artifact status here. I am now able to click on Status or anything in the Stage section. Regarding yours: "Just to be clear the Tuleap core team does not offer any guarantee on issues submitted in this tracker." I'm absolutely OK with that.

    User avatar
    Thomas Gerbet (tgerbet)2021-08-12 14:52

    Hello,

    You can set the artifact to the status declined or closed.

    Since the request #22622 two days ago, there were 8 more requests from other people which got follow ups from the Tuleap Team. Hence, I no longer expect any reply from Tuleap on my Artifact ID #22622.

    Just to be clear the Tuleap core team does not offer any guarantee on issues submitted in this tracker. The fact that other artifacts have been updated since your post does not mean your will never be. If you are looking for support with fast and guaranteed response time, Enalean, as the main maintainer of Tuleap, offers professional support with Tuleap Enterprise: https://www.tuleap.org/pricing/on-premise/


    • Category changed from Installation process to Other
    • Status changed from New to Closed
    • Reported in version cleared values: 12.11
    • Close date set to 2021-08-12
    • Platform cleared values: EL7 (CentOS|RHEL)