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    story #16661 send once an automatic and generic reminder message (“Any news?”) to clients in follow-up section of inactive support artifacts which have a “waiting for information” status and have been inactives (no client feedback or update since last support team answer) for a number of day configurable,
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Description
Advanced User
send once an automatic and generic reminder message (“Any news?”) to clients in follow-up section of inactive support artifacts which have a “waiting for information” status and have been inactives (no client feedback or update since last support team answer) for a number of day configurable,
Save time in support monitoring (services managers won’t have to send reminders to clients or to close inactive artifacts manually anymore)

2105-v6-1.jpg   2101-internal-needs-v6-2.jpg

2103-internal-needs-v6-4.jpg   2104-internal-needs-v6-5.jpg

Functional overview

The plugin will - within each tracker administration - have a feature to add one or many artifact changes that will allow to:

  • configure one or several open values and a number of day of inactivity.
  • configure :
    • a new status value (may be a still open value or a close value)
      AND/OR
    • a warning/associated comment

Technical overview

  • We will use a System Event that will be listened every 24 hours with codendi_daily_start (at the same time as other System Events of tuleap daily-job) to retrieve and close inactive artifacts.
  • The actions will be executed by Tracker_Workflow_WorkflowUser.
  • We will need Vue.js to build a SPA.

 

Practical example

Every day the bot will:

  • retrieve artifacts with open values set and which have been inactives for n days (depending on the number of days of inactivity set)
  • make an action on these artifacts base on the configuration: change his status and/or add a comment to warn the project administrator ("Inactive artifact will be closed in two days." or "This artifact hasn't been updated for 20 days.").
By Simiand Camille (csimiand)
(152 kB)
internal-needs-v6-2.jpg
By Simiand Camille (csimiand)
(156 kB)
internal-needs-v6-3.jpg
By Simiand Camille (csimiand)
(151 kB)
internal-needs-v6-4.jpg
By Simiand Camille (csimiand)
(159 kB)
internal-needs-v6-5.jpg
By Simiand Camille (csimiand)
(143 kB)
v6-1.jpg
Progress
Empty
Empty
Will not be implemented
References
Artifact links
Empty
Referencing story #16661

Artifact Tracker v5

epic #17125 Service clean up
Access Information
#16661
2020-09-08 10:10
Simiand Camille (csimiand)
2020-10-02 16:40
Thomas Gorka (tgorka)
Display settings

Follow-ups

User avatar
Simiand Camille (csimiand)2020-09-29 17:01
  • I want to
    -have a plugin to automatize some monitoring actions on inactive support artifacts 
    +send once an automatic and generic reminder message (“Any news?”) to clients in follow-up section of inactive support artifacts which have a “waiting for information” status and have been inactives (no client feedback or update since last support team answer) for a number of day configurable, 
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-28 14:11
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
  • Attachments transition.jpg added
User avatar
Simiand Camille (csimiand)2020-09-28 13:22
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-28 13:19
User avatar
Simiand Camille (csimiand)2020-09-28 10:15
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-11 15:57
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-11 15:40
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-11 15:40
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-11 15:11
  • Attachments V5 New Service clean up settings UI Timeline.jpg, V5 New Service clean up settings UItimeline_add_intermediate_state(1).jpg, V3 New Service clean up settings UIactivate _service_clean_up.jpg, V3 New Service clean up settings UIadvanced_configuration_many_transitions.jpg, V3 New Service clean up settings UIadvanced_configuration_transitions.jpg, V3 New Service clean up settings UIsimple_configuration_CRUD.jpg, V4 New Service clean up settings UIadd_intermediate_state.jpg, V4 New Service clean up settings UIEnable service clean up.jpg, V4 New Service clean up settings UIintermediate_state_add_comment.jpg, V4 New Service clean up settings UImany_intermediate_states.jpg, V4 New Service clean up settings UIsave_intermediate_state.jpg removed
User avatar
Simiand Camille (csimiand)2020-09-10 14:33
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-10 11:28
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-10 11:26
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-10 10:51
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-10 10:47
  • In order to
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-10 10:09
  • I want to
    -have a plugin to automatize inactive artifacts status closure  
    +have a plugin to automatize some monitoring actions on inactive support artifacts 
User avatar
Simiand Camille (csimiand)2020-09-09 12:46
  • Attachments V3 New Service clean up settings UIactivate _service_clean_up.jpg, V3 New Service clean up settings UIadvanced_configuration_many_transitions.jpg, V3 New Service clean up settings UIadvanced_configuration_transitions.jpg, V3 New Service clean up settings UIsimple_configuration_CRUD.jpg, V4 New Service clean up settings UIadd_intermediate_state.jpg, V4 New Service clean up settings UIEnable service clean up.jpg, V4 New Service clean up settings UIintermediate_state_add_comment.jpg, V4 New Service clean up settings UImany_intermediate_states.jpg, V4 New Service clean up settings UIsave_intermediate_state.jpg added
User avatar
Simiand Camille (csimiand)2020-09-09 12:39
  • Attachments V5 New Service clean up settings UI Timeline.jpg, V5 New Service clean up settings UItimeline_add_intermediate_state(1).jpg added
User avatar
Simiand Camille (csimiand)2020-09-09 12:33
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 11:44
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 11:43
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 11:41
  • In order to
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 11:25
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 11:24
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-09 10:21
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 12:00
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:59
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:58
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:56
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:54
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:42
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:40
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:40
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 11:37
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes
User avatar
Simiand Camille (csimiand)2020-09-08 10:11
  • Acceptance Criteria
    Something went wrong, the follow up content couldn't be loaded
    Only formatting have been changed, you should switch to markup to see the changes