As an example, there are different support teams in our organization using Tuleap, each team has their own project. For our users we would like to have a single point of entry. Based on the type of issue, we need the ability to move a ticket to a team that is using another project that will be responsible for resolving the ticket.

A couple of scenario's of how this feature would be used:

1) Basically we have multiple projects under one management. When User request a new feature or defect, the request will come thru one common channel. Later that request have to be moved to concern project for implementation. Teams will run their own sprints etc. and this request will be assigned under one of them. Currently we have to create a duplicate ticket or task to track the implementation. Thus the information is not transparent for the operations.

2) A feature could have multiple components to be implemented by different projects. They all belong to one grand Epic. If we separately create stories under each project, the link between the stories will be lost and the traceability at the epic level is not possible.

In short, the trackers in different project should behave the same as if it’s in one project.