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      request #28887 Document error while opening a document in onlyoffice
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    #28887
    Alaney Dória (alaney)
    2022-10-07 15:36
    2022-10-06 22:40
    30459
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    Document error while opening a document in onlyoffice

    When trying to open a document in tuleap in onlyoffice, it give error. by using inspect the link to download the file and open in onlyoffice return not found.

    https://domain/onlyoffice/open/95

    https://domain/onlyoffice/document_download?token=tlp-oo-doc1-17.4e139a370d420f186d9d520e8834a2d2205d7edd53300e826905c87c3181b18a

    Doc/Documentation manager
    14.0
    EL7 (CentOS|RHEL)
    • [ ] enhancement
    • [ ] internal improvement
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    By Alaney Dória (alaney)
    (58 kB)
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    By Alaney Dória (alaney)
    (46 kB)
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    By Alaney Dória (alaney)
    (203 kB)
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    Alaney Dória (alaney)2022-10-07 15:36

    Well I solved all certificates issue. not In the log I don't have this error but still doesn't open the document. Any other hint?

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    Alaney Dória (alaney)2022-10-07 11:18
    last edited by: Alaney Dória (alaney) 2022-10-07 14:15

    Humm, now that I see the error I think I know what is the issue. Let me see and fix from my side tail -f /var/log/onlyoffice/documentserver/converter/out.log

    [2022-10-07T08:52:14.915] [ERROR] [localhost] [tuleap_document_95_62] [102] nodeJS - error downloadFile:url=https://tuleap.alien-group.com/onlyoffice/document_download?token=tlp-oo-doc1-25.39cd615cc2e5a3468618c11d7806df597eed77a344c98f59067a2cdd3ae01667;attempt=3;code:UNABLE_TO_VERIFY_LEAF_SIGNATURE;connect:undefined Error: unable to verify the first certificate at TLSSocket.onConnectSecure (_tls_wrap.js:1514:34) at TLSSocket.emit (events.js:400:28) at TLSSocket._finishInit (_tls_wrap.js:936:8) at TLSWrap.ssl.onhandshakedone (_tls_wrap.js:708:12)