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      request #33635 API Import Jira not working with uleap Community Edition Dev Build 14.9.99.129 in Container
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    #33635
    Edouard Fazenda (e.fazenda)
    2023-09-06 09:58
    2023-07-27 11:16
    35259
    Details
    API Import Jira not working with uleap Community Edition Dev Build 14.9.99.129 in Container

    Dear all, i have Tuleap Community Edition Dev Build 14.9.99.129 installed on K8S via your Helm Chart, all is working except the Import from Jira on Tracker , i use Jira Service Desk 9.6.0 (Build Revision : a3ee8af5f2c25a3620f1c8a480ceeacbd2cd7740) when I try to login with a Personal Token on my account that is Administrator on the Jira Instance i have the following error : Query was not successful (code: 401, message: "Unauthorized"). Error response cannot be read, invalid json for https://servicedesk.csti.ch/rest/api/2/project , do i have to use the built-in administrator jira account to import data from Jira or is there incompatibility betwwen Tuleap and Jira Service Desk ?

    Jira import
    14.9
    Empty
    • [ ] enhancement
    • [ ] internal improvement
    technical@csti.ch
    Stage
    Yannis ROSSETTO (rossettoy)
    Closed
    2023-09-06
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    Yannis ROSSETTO (rossettoy)2023-09-06 09:58

    That's a good news!

    So I close this request.

    • Status changed from Waiting for information to Closed
    • Close date set to 2023-09-06
    User avatar
    Edouard Fazenda (e.fazenda)2023-09-06 09:31

    Hello Yannis,

    We have tested it again yesterday from the K8S environment and it is working, we were using the Personal Token of a user with administrative priviledge instead of the password which is needed for on-premise Jira Server.

    We managed to import data correctly.

    Thank for the support.

    This ticket can be closed.

    Best Regards, Edouard Fazenda.

    User avatar
    Yannis ROSSETTO (rossettoy)2023-09-05 11:44

    Hello,

    First of all, with the user you are using to do the import, can you access the Jira URL directly through a web browser and see its content?

    • Status changed from New to Waiting for information