Hi,
Finally i Fixed that issue,

The problem is we were removed the user details through LDAP, the user_id is removed from table " user " who were being the part of artifact update,but their user_id is still being on table " tracker_changeset",So its give fatal error while try to fetch user information,
These sql query helped me to find who were removed from user table

SELECT `submitted_by`,`artifact_id` FROM `tracker_changeset` WHERE `artifact_id` ='255' AND `submitted_by` not in (select user_id from user)

Thanks

As you are using an old development version (7.0.99.45), can you up to date your Tuleap and retry to access the artifact ?

Hi,
user_name status
vijaykarthik A



Thanks

And what is the result of: SELECT user_name, status FROM user WHERE user_id = 215;

Hi,
The same issue happened some other artifact in queue which are created using only UI not SOAP API


Thanks

Hi,
1. Artifact was created by using UI after that we update the artifact using SOAP API
2. SELECT * FROM tracker_artifact WHERE id = 255;
id tracker_id last_changeset_id submitted_by submitted_on use_artifact_permissions per_tracker_artifact_id
255 192 128779 215 1400965111 0 1

The error is that there is no submitter for this artifact, which is strange.

1. How this artifact was created ? Through the UI ? SOAP ? REST ?
2. What is the result of : SELECT * FROM tracker_artifact WHERE id = 255; ?

Hi,
These error came while i try to access some other artifact
Fatal error: Call to a member function fetchHtmlAvatar() on a non-object in /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Tracker_Artifact_Changeset.class.php on line 274 Call Stack: 0.0001 636456 1. {main}() /usr/share/tuleap/plugins/tracker/www/index.php:0 0.0327 5772872 2. TrackerManager->process() /usr/share/tuleap/plugins/tracker/www/index.php:33 0.0339 5961696 3. TrackerManager->processSubElement() /usr/share/tuleap/plugins/tracker/include/Tracker/TrackerManager.class.php:124 0.0406 6930888 4. Tracker_Artifact->process() /usr/share/tuleap/plugins/tracker/include/Tracker/TrackerManager.class.php:86 0.0411 6982056 5. Tracker_Artifact_EditRenderer->display() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Tracker_Artifact.class.php:632 0.0417 7026464 6. Tracker_Artifact_EditAbstractRenderer->display() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Renderer/EditRenderer.class.php:62 0.0425 7038704 7. Tracker_Artifact_ArtifactRenderer->display() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Renderer/EditAbstractRenderer.class.php:43 0.0627 7103536 8. Tracker_Artifact_EditRenderer->fetchFormContent() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Renderer/ArtifactRenderer.class.php:63 0.1061 9730504 9. Tracker_Artifact_EditRenderer->fetchView() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Renderer/EditRenderer.class.php:68 0.1080 9770056 10. Tracker_Artifact_View_ViewCollection->fetchRequestedView() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Renderer/EditRenderer.class.php:119 0.1082 9770544 11. Tracker_Artifact_View_Edit->fetch() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/View/ViewCollection.class.php:38 0.3548 12953016 12. Tracker_Artifact_View_Edit->fetchFollowUps() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/View/Edit.class.php:60 0.4325 13368040 13. Tracker_Artifact_Changeset->fetchFollowUp() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/View/Edit.class.php:121 0.4325 13368152 14. Tracker_Artifact_Changeset->getHTMLAvatar() /usr/share/tuleap/plugins/tracker/include/Tracker/Artifact/Tracker_Artifact_Changeset.class.php:176

Can you please provide me the tracker structure (XML file) ?

Hi,
Remind one thing this issue happened only for some other artifact on the groups not all the artifact.


Thanks

Yes, I changed current theme to Flaming Parrot but the same issue accured,I can't see artifact edit form



Thanks,

Can you try to change the theme by using Flaming Parrot and see if you can see the artifact ?

Tuleap Version : 7.0.99.45

Thanks

What is your Tuleap version ?

Yes, I have the administrator rights to see tracker field.

Thanks

Hi Yannis,
I did that as you told,but i can't find any error log relevant my artifact id, kindly provide needful solution if it possible


Thanks

Hello,

Do you have any entries in /var/log/httpd/error_log when you access the artifact ?