•  
      request #8483 Tuleap 8.7 on Centos 6.6 "My account" page is blank
    Infos
    #8483
    Chris Leeworthy (leewoc)
    2021-01-04 13:25
    2015-10-12 18:26
    8608
    Details
    Tuleap 8.7 on Centos 6.6 "My account" page is blank
    I have just installed Tuleap V8.7 on Centos 6.6 using the instructions at

    http://tuleap-documentation.readthedocs.org/en/latest/installation-guide/full-installation.html

    The installation seems to have run without error and I can log in as the admin user using the generated password provided by install.sh

    However when I try to open the "My Account" page so I can change the password I just get a blank page.

    This also happens if I try to go to "My Account" for any users I have created too.
    Site admin
    8.7
    CentOS 6
    • [ ] enhancement
    • [ ] internal improvement
    Empty
    Stage
    Empty
    Closed
    2021-01-04
    Attachments
    Empty
    References
    References list is empty

    Follow-ups

    User avatar
    Thomas Gerbet (tgerbet)2021-01-04 13:25
    The IM plugin does not exist anymore so the issue is resolved. 🙂

    • Status changed from Waiting for information to Closed
    • Close date set to 2021-01-04
    User avatar
    The same problem happened with me.

    * Log message:
    [Wed Nov 25 03:39:02 2015] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 SVN/1.6.11 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- resuming normal operations
    [Wed Nov 25 10:17:21 2015] [error] [client 10.8.0.5] PHP Fatal error: Call to a member function get_server_conf() on a non-object in /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599, referer: http://10.2.0.14/file/showfiles.php?group_id=101
    [Wed Nov 25 10:17:24 2015] [error] [client 10.8.0.5] PHP Fatal error: Call to a member function get_server_conf() on a non-object in /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599
    [Wed Nov 25 10:35:35 2015] [error] [client 10.8.0.5] PHP Fatal error: Call to a member function get_server_conf() on a non-object in /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599, referer: http://10.2.0.14/project/admin/?group_id=101
    [Wed Nov 25 10:35:44 2015] [error] [client 10.8.0.5] PHP Fatal error: Call to a member function get_server_conf() on a non-object in /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599
    [Wed Nov 25 10:35:51 2015] [error] [client 10.8.0.5] PHP Fatal error: Call to a member function get_server_conf() on a non-object in /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599


    $ cat /etc/sysconfig/selinux

    # This file controls the state of SELinux on the system.
    # SELINUX= can take one of these three values:
    # enforcing - SELinux security policy is enforced.
    # permissive - SELinux prints warnings instead of enforcing.
    # disabled - No SELinux policy is loaded.
    SELINUX=permissive
    # SELINUXTYPE= can take one of these two values:
    # targeted - Targeted processes are protected,
    # mls - Multi Level Security protection.
    SELINUXTYPE=targeted

    Can anyone give me any suggestions for fixing this problem?

    How to disable Instant Messenger Plugin?

    Thanks,
    Regards
    User avatar
    seems to be an issue with the Instant Messenger plugin.

    If I disable the plugin the "My Account" page works without problems.
    User avatar
    some extra information - The server is running Centos 6.7 not 6.6 as I mentioned in the summary.
    User avatar
    Hi Thomas,

    Here's the contents of /var/log/httpd/error_log

    [Tue Oct 13 10:09:03 2015] [notice] Digest: generating secret for digest authentication ...
    [Tue Oct 13 10:09:03 2015] [notice] Digest: done
    [Tue Oct 13 10:09:03 2015] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 SVN/1.6.11 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips configured -- re
    suming normal operations
    [Tue Oct 13 10:11:30 2015] [error] [client 127.0.0.1] PHP Fatal error: Call to a member function get_server_conf() on a non-object in
    /usr/share/tuleap/plugins/IM/include/IMPlugin.class.php on line 599, referer: http://tuleap.localdomain/my/index.php
    User avatar
    Thomas Gerbet (tgerbet)2015-10-13 09:40
    Hello,

    Can you please give us some logs to see what is happening?
    You will find the error log in /var/log/httpd/error_log

    • Status changed from New to Waiting for information